FAQ

Where are you located?

That’s the beauty of online appointments – location really doesn’t matter. So, don’t panic about fighting traffic, getting lost, or trying to navigate Google Maps. You just have to worry about finding your phone or laptop in time for our appointment.

But in case you’re still wondering, I’m in Dallas!

What is the cost of each session?

Teletherapy saves you time and money.

For not much more than the cost of a copay, you can access high-quality, therapy services at home.

Call us for details at (469) 607-9792.

Do you take insurance?

We don’t let insurance dictate the kind of treatment you should receive, so we have opted out of network.

WE want to provide YOU with quality one-on-one care. You will NOT receive assembly line therapy and feel like you are just a number.

You may be able to use your HSA for your teletherapy sessions.

For your convenience, we can provide a superbill on request for you to submit to your insurance. Contact your insurance carrier to see if they cover online physical or occupational therapy services.

How long is each session?

For your first virtual session, we recommend a 30-minute or 1-hour session.

Follow-up sessions are recommended 30 minutes or more depending on what you and your therapist discuss.

If you have more than one body part that needs exercises, we recommend the 1-hour session. However, YOU get to decide what is right for YOU.

Can I speak to someone before I book a session?

Most definitely! We want you to feel comfortable when setting up your first session.

Please contact us via email at info@virtualhandcare.com or call us at (469) 607-9792.

What is Virtual Hand Care?

Virtual Hand Care is like a marriage between technology and rehabilitation. We connect people with upper limb injuries to experts in the field of physical and occupational therapy through a secure online therapy platform.

Do I need any special equipment?

You just need an Internet connection to your device and yourself.

Many times clients keep a good ol’ fashioned pen and paper handy to write down reminders for themselves.

But don’t worry, you’ll have access to your customized program.

During exercises, often household items can be used such as a broom, water bottle, spatula, wash cloth, etc. However, there may be times when special equipment will be recommended but not required.

What should I expect during the first online visit?

This is like putting pieces of a puzzle together.

You will be asked several questions and to move through various ranges of motion.

I will look at any swelling you may have, movement limitations, and identify any adjustments that may relieve and/or cause your symptoms. This will help us get one step closer to creating a program to get you moving and functioning faster.

A more detailed look at How it Works can be found here.

Are the exercises too difficult or painful?

No. Most exercises given are not too difficult and are not meant to cause pain.

Initially, you may experience soreness due to moving through your stiffness. However, this should subside.

Exercises are adapted to your abilities and pain tolerance, because everyone and every injury is different.

Can I wear my pajamas during my appointment?

Definitely. We want you to be as comfortable as possible. In fact, we’ve been known to have our yoga pants and comfy slippers on, too.

How long will it take to feel better?

Improvements are normally seen immediately during your session. However, results vary per person and condition. Not everyone heals the same.

Fortunately, hand and arm results are typically seen very quickly, within a few days.

At times, results may take 3-4 weeks depending on your injury and the length of time you have been experiencing pain, stiffness, or weakness.

And just like in school, you will have exercises to do on your own. These will help you get better faster.

What makes you different than any other physical or occupational therapy clinic?

We can see you regardless of location, time, or weather. And because of that we get you moving faster and feeling better in less time.

Lots of traditional clinics are very busy and use unnecessary, expensive treatments. As a result, what you get is more assembly line treatment without personal care. Quite often, you only see the therapist on your first visit and are left with an assistant or technician who is not well trained in your condition.

And a big secret they don’t want you to know (sssshhh, don’t tell) is that therapy is WAY over prescribed. Come in 2-3 times a week for 12 weeks, really? Who has time for that?

You will also find the use of unnecessary and expensive treatments during your appointments; then you are expected to do a bunch of exercises on your own, six times a day. Everything you do in a traditional clinic, we can do on a virtual visit except I won’t push you to pain, give you too many exercises, or make you come see me three times a week. I promise.